Errors

Don't you just hate it when you have been dealing with a service forEVER and suddenly they change their procedure? This is particularly frustrating when it's billing online and what you want to do is no longer possible.

Thank goodness for the old fashioned telephone and a twenty-four hour service. It seems it is their change (not my error!) and it wasn't working correctly so they took it down. A notice to that effect would have been nice to see on the site!

The friendly rep was apologetic and helpful so it all ended well. I think we'll just use the phone from now on.